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Answers to the most frequent questions we get.
I just placed an order, when will it be shipped?
We try our best to ship items as fast as we can. Please allow 1-3 weeks production time for your order to ship out, average shipping times are 4-7 weeks.
Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don’t have a tracking number after 7 business please email us
How long does shipping to Nigeria take?
All reports will be posted on the blockchain in an encrypted format. For each smart contract, Eco will provide a private key to both the buyer and the seller, which will enable them to view the details in plain script. This makes the transaction clearly viewable on the blockchain while ensuring data privacy.
Can I customize some furniture pieces?
Yes. Pieces are completely customizable.
You can change fabrics colour and the overall finish and sizes respectively. However, the price might vary from the price you see on the website due to some advanced feature that might be added on the furniture.
Can I place an order from other parts of Nigeria or the world?
Yes, but that depends.
We have local/international logistics partners that can ship your orders to you in any part of Nigeria. However, for international shipping, we only cater for South Africa, UK, and USA at the moment. Other considerations might be given to other locations depending on the inquiry.
Do you have any warranty on your products?
Yes, we give 1 year warranty on every product bought from us.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before shipping commences. If the item is already sent, please use our easy return system to get a full refund.